Warm Weather Shipping Policy

Warm weather shipping rates are in effect May through September for all perishable chocolate and non-chocolate perishable products; and may be extended beyond these months depending on location.

If temperatures in your area exceed 75°F, expedited shipping must be chosen as your shipping option to ensure your product arrives without melting.

It is very important to us that you receive all of your products at the peak of their perfection. Many of our products are perishable in temperatures above 75°F. To avoid spoilage due to high temperatures, we chill each package that may encounter extreme temperatures. This protective treatment lasts for only 48 hours under normal conditions. Therefore, in order for you to receive your products in their best condition, we must restrict the total delivery time to no more than 48 hours for many of our products.

All shipments originate from Kent, Washington. Please note that orders are not processed on Weekends or Holidays as our transportation partners are closed on those days. Orders subject to Heat Restriction only ship Monday through Wednesday for arrival on Wednesday through Friday respectively. Orders placed after this time will be held for processing until the following Monday. When your order ships, you will receive an email with the transportation method and tracking number. Please use this information to estimate the delivery date.

Packages sitting outside in the heat could damage the perishable chocolate. We strongly encourage all customers who are not home to receive shipments to have their shipments delivered to a business address.

If you have further questions, please contact our customer service team at 1-800-800-9490 Monday through Friday 8am to 5pm Pacific Standard Time.