We ship all orders via FedEx or USPS. Rates will depend upon shipment weight, destination(s), and time of year. Orders being sent to multiple addresses pay shipping on a per recipient basis (see below for more information). All orders originate from Kent, WA.
Please use the "Estimate Your Shipping" feature on the Shopping Cart Page for information on exact shipping charges and delivery estimates. (Items must be placed in cart for "Estimate Your Shipping" feature to work properly.)
Shipping to Multiple Addresses
Sending gourmet gifts to multiple recipients is simple! Simply download and complete our Gift Order Form by clicking the button below, then email it to us at email@example.com. After we receive your order, a customer service representative will call you to arrange a secure payment over the phone.
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Email your completed order form to : firstname.lastname@example.org
We ship every business day Monday through Friday. Items will ship within 1 business day from receipt of payment. Once your package ships, we will send you a Delivery Confirmation email with your package tracking number. In the unlikely event your item does not ship within 1 day of completed payment we will communicate with you the status. You will be provided the option of a 100% refund of your purchase or the date your item will ship.
Warm Weather Shipping Policy
*Effective May - September for all perishable products.
It is very important to us that you receive all of your products at the peak of their perfection. Many of our products are heat sensitive and need special care when shipped in warm weather. This is why during the warmer months of the year we implement our Warm Weather Shipping Policy.
Many of our products are perishable in temperatures above 80°F. To avoid spoilage due to high temperatures, we take special care of your order by chilling each package that may encounter warm temperatures. Your order is shipped with an icepack and special packaging to keep the product(s) at the perfect temperature during shipping.
This protective treatment lasts for only 48 hours under normal conditions. This means that in order for you to receive your perishable products in their best condition, we must restrict the total delivery time to no more than 48 hours. Therefore, if temperatures in your area exceed 80°F, Expedited Shipping must be selected as your shipping option to ensure your product arrives without melting.
All shipments originate from Kent, Washington. Please note that orders are not processed on Weekends or Holidays as our transportation partners are closed on those days. Orders subject to our Warm Weather Shipping Policy only ship Monday through Wednesday via our 2-day Expedited Shipping. Orders placed after 11am Wednesday through Sunday will be held for processing until the following Monday. When your order ships, you will receive an email with the transportation method and tracking number. Please use this information to estimate the delivery date.
Warm weather shipping rates are in effect May through September for all perishable chocolate and non-chocolate products; and may be extended beyond these months depending on location and weather.
Packages left outside in warm areas are likely to suffer heat damage. We strongly encourage all customers who are not at home to receive shipments to have their shipments delivered to a business address.
Questions? Please contact our Customer Service team at: 1-800-800-9490 Monday through Friday 8am to 5pm Pacific Standard Time.
Refunds & Returns
We have done our best to accurately and faithfully describe this item and will stand behind it. We want you to be completely satisfied with your purchase. Please inspect your item carefully when you receive it. We offer a no hassle Guarantee. You can return your item for any reason within 14 days of receipt and upon return of the item we will promptly refund 100% of the purchase price less any shipping charges.